Terms & Conditions


Outside of holiday periods the expected delivery time is within 2 weeks.

Delivery is charged at the following rates.

Up to $50.00 $9.90
$50.01 to $200.00 $15.90
$200.01 to $500.00 $19.90
$500.01 and over FREE


If you want to pick your order up from 7 Mono Place, Mt Wellington, Auckland use the discount code Pickup when you checkout to receive free freight. Please give us a day to pack it and call before you come to confirm it is ready.

We retain the right to cancel orders where the freight cost exceeds the total purchase price.

Back Orders

Out of stock items will be placed on back order and dispatched freight free as soon as they are available. These items will not be invoiced until delivery. If you are not happy with the expected delivery date of any backordered items, you have the right to cancel these items.


We offer all of our resources on a 30-day approval basis (with the exception of multi-user software licences). If you decide a product is not for you, please return it in a re-saleable condition within 30 days. Call our customer services department on 09 579 9672 to book the return in. Please note that return postage and insurance costs of returns cannot be refunded to you.
Please be aware that you are responsible for all returned goods until they reach our offices, so please obtain proof of postage.

Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged product, please call us on 09 579 9672 to arrange a replacement or refund.

Please report any shortages within 48 hours of delivery.

The prices on our website are shown inclusive of GST. The GST total is shown in your shopping basket. Our GST No. 70 090 457

Company Number: 9429037872236

Pricing and Availability
We will do our utmost to ensure everything on our website is accurate and up to date. However if an item is unavailable or incorrectly priced we will contact you before shipping to inform you. If available we will ask  whether you want to buy the product at the correct price or cancel your order.

School Orders

On the payment page, teachers can select ‘pay on invoice’ or 'credit card payment’. If 'pay on invoice' is chosen then an invoice will be sent with the order with payment 20 days EOM.

Bank Account Details

Account name: Smart Kids Education Ltd

Account No: 12 3107 0057748 00

International Customers

The following companies distribute our products:

Australia: Smart Kids Australia Pty Ltd www.smartkids.com.au
New Zealand: Smart Kids NZ Ltd www.smartkids.co.nz
United Kingdom: Smart Kids UK Ltd www.smartkids.co.uk
USA & Canada: Didax Inc. www.didax.com
Singapore Big Tree www.big-tree.com.sg
Japan UEP Shop www.uepshop.jp


If you wish to order from outside one of these countries please email us at sales@smartkids.co.nz


Privacy Policy

Smart Kids has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website: www.smartkids.co.nz. We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to gather broad demographic information. In order to create an account on our site you will be required to provide us with some contact information (e.g. name and email address). We might occasionally use this contact information to inform you of relevant new products and services. If at any time you receive unwanted information from Smart Kids please contact us and we will remove you from our records. This site contains links to other sites. Please be aware that Smart Kids are not responsible for the privacy practices or the content of these websites. However, we will never share your details directly with another company.
Our site uses a form to help us manage requests. We collect contact information (like email addresses) which is used to respond to enquiries, or get in touch with you when necessary.
We may run competitions on our site in which we ask for contact information (like email address). We use contact information from competitions to send information about our company. Contact information is also used to contact you when necessary. Any other information is shared only within Smart Kids. We do not make data available to any third parties.

Our website uses cookies, which are small text files on your computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them. The creation of a cookie on your computer does not give the website any access to other information such as your email address. Our website (in common with most other shopping websites) will not work without cookies.

Smart Kids offers a secure online commerce environment.  This website is hosted by Shopify. Payment information is protected by SSL.



Many customers use our review feature to contact us if there is a problem with their order. If we solve the issue or if we consider the review is misleading or irrelevant to the product being reviewed we will not publish it.